Question 1

Cookies

Accepted Answer

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By browsing or using the services we provide on the site, you are agreeing to our use of cookie

A cookie is a small file of letters and numbers that we store on your browser or the memory of your device. Cookies contain information that is transferred to your device’s memory.

We use the following cookies:

Strictly necessary cookies:
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies: 
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies:
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. 
You may block cookies by activating the setting on your browser that allows you to refuse the storage of all or some cookies. However, if you use your browser settings to block all cookies 
(including essential cookies) you may not be able to access all or parts of our site.

Question 2

Privacy Policy

Accepted Answer

At The Little Linen Co Ltd we respect your personal data. This privacy notice explains how we will use your personal data when you are a website user.

Contact details: 
The Little Linen Co Ltd
Unit 11 Paaderberg Road, Walker Lines, Bodmin PL31 1EY
Email: thelittlelinenco@outlook.com
Web: https://www.thelittlelinencompany.com/ (https://www.thelittlelinencompany.com/)

The information we hold

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
 • Specifically, we collect name, email address, phone number, bank details, health data

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To respond to enquiries made through our website
 • To send you marketing communications.

Legal basis for processing your data

Under current data protection legislation, the lawful basis or bases we rely on for processing this information are:

1. Consent. You can remove your consent at any time. You can do so by contacting us using the details above
2. We have a contractual obligation.

What we do with the information we have

We use the information you have given us in order to:

• Provide you with the products and / or services you have consented to receive or to fulfil a contractual obligation with you.

We may share this information with:

• Our booking partners
 • Our marketing partners
 • Our website developers
 • Our accounting software providers.

How we store your information
 
Your information is securely stored on our secure, on-site servers.

We will then dispose of your information by shredding, in the case of paper-based files, and secure deletion in the case of digital files.

Your data protection rights

Under current data protection legislation, you have the following rights:

Your right of access 
You have the right to ask us for copies of your personal information.
 
Your right to rectification 
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure 
You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing 
You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing 
You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability 
You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charges for exercising these rights. If you make a request, we have one-month (30-days) to respond to you.

Please contact us at the details provided at the beginning of this notice if you wish to make a request.

Question 3

Linen Hire T&Cs

Accepted Answer

1. All hired goods (and non-disposable packaging) remain the property of the owner The Little Linen Company.
2. During the period the goods are on hire, the customer shall be solely responsible for the hired goods and shall alone be responsible for insuring the goods from time of acceptance of the goods until the return and acceptance of goods back into the possession of the The Little Linen company. 
3. The Little Linen Company shall not be responsible for injury or damage to persons or property howsoever sustained arising from any goods under hire. It is the responsibility of the customer to fully indemnify The Little Linen Company in respect of all claims by any person whosoever for any accident or damage caused by, or arising from the use of hired goods, and in respect to all costs or charges arising thereof.
4. The Little Linen Company will always endeavour to supply the specific goods requested. However, The Little Linen Company serves the right to supply the customer with similar substitute goods where necessary.
5. The Little Linen Company will do its utmost to ensure all goods are delivered in the correct quantities and on the scheduled days.
6. At the time when goods on hire are collected by or delivered to the customer or his representative, the customer has the responsibility for inspecting the goods. In the event of shortage or damage, the customer shall endorse the note accordingly at the time of collection or delivery. If the customer fails to perform any of his obligations under this condition, all goods will be deemed to have been collected/delivered in a satisfactory condition.
7. If the customer has any complaint with regards to the condition of the goods hired, The Little Linen Company must be informed immediately by phone or by email. The Little Linen Company will not consider a replacement once the items have been used.
8. In no circumstances will the Little Linen Company liability exceed the invoice value of the goods hired.
9. By accepting confirmation of your order, you are accepting our Terms and Conditions. These are the terms to which you will be contracted. No alteration or substitution to the terms and conditions will be valid unless agreed in writing by both parties. 
10. The Little Linen Company will require access to a contracted account at monthly intervals if we feel that’s necessary to check stock levels to ensure nothing missing.
11. Hired items that are wet or badly soiled needs to be returned in a plastic bag to avoid contamination to the other linen in bag. Damage resulting from mildew or other stains that do not respond to standard laundering will be charged at full replacement cost.
12. Shortages and damages to hired goods will be charged at their full replacement value (details of which are available on request). No substitute item will be accepted by the Owner. Damaged goods include those that have sustained burns, scorches, tears, defacement, concrete, ink and earth stains.
13. All linen should be always left in a dry and secure location.
14. All invoices need to be paid within 14days of invoice being sent. We are vat registered vat number 386725160 this is added to all invoices. Invoice queries need to be notified to The Little Linen Company with 1 week of receipt of invoices.
15. Once invoices become overdue The Little Linen Company reserve the right to put the account on hold without notice, take immediate steps to recover outstanding money owed including legal help if required.
16. All customers must advise The Little Linen Company if any toxic or hazardous substances have been in contact with items returned. 
17. Prices are quoted for a one day hire only. Extended hire terms are available upon request.
18. The little linen company are not liable for any reactions caused by the chemicals we use. All chemicals are safely tested by the company that provides them.
19. The little Linen Company will require 90 days’ notice of termination.

Question 4

Owners Own T&Cs

Accepted Answer

The services provided by The Little Linen Company are subject to your compliance with and acceptance of the terms and conditions set forth below. Your use of The Little Linen Company services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein.

Payment
 The customer must complete payment within 14 days of receiving the invoice. The Little Linen Company are VAT registered VAT NO 386725160  which is added to your invoice. All payments are non-refundable.

Inventory
 The Little Linen Company is not responsible for any items not listed on the Collection Slip. The Customer agrees to be bound by the content of the Collection Slip. Collection slips will be provided by The Little Linen Company. We have an optional use of a free laundry bags at the customers request, which will need to be returned if you do not require our services anymore.

Linen Care
 The Little Linen Company will use reasonable efforts to maintain a high-quality cleaning service. The Little Linen Company accepts no liability for damage due to normal cleaning of items with or without care instructions. The Little Linen Company accepts no liability for special care items that require special attention they do not offer dry cleaning. The Little Linen Company is not responsible for all personal linen bleeding, shrinking, or otherwise changing as a result of normal cleaning procedures. The Little Linen Company reserves the right to refuse to clean any garment. The Little Linen Company does not guarantee the removal of all stains. The Little Linen Company is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers and buttons behave unpredictably while cleaning. Customers should be aware that there is a possibility of zipper/buttons issues while following normal cleaning procedures, and The Little Linen Company does not accept any liability for such issues.

Loss or Damage
 Missing or damaged items must be reported to The Little Linen Company at the time of delivery of your garments/linen. Failure to report the missing or damaged on delivery shall remove any liability of The Little Linen Company for the missing or damaged item. In the event that any item is lost or damaged by The Little Linen Company, The little Linen Company liability with respect to any damaged or lost items shall not exceed ten (10) times our charge for cleaning that laundry regardless of brand or condition. The Little Linen Company is not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if we have a concern about the colourfastness or the age or weakness of the fabric.

Uncollected Items
 The Little Linen Company reserves the right to dispose of any items not collected within 120 days of the date stated on the collection slip. The Little Linen Company shall have no liability whatsoever in respect of items disposed of pursuant to this clause.

Chemicals
The Little Linen Company are not liable for any reactions caused by the chemicals we use. All chemicals are safely tested by the company that provides them.

Written by The Little Linen Company 18/01/23

OUR POLICIES